ZULU LIMITED: TERMS AND CONDITIONS

V1.0 | Date: 14/01/2024, 1:44am

1. Introduction

Welcome to Zulu Limited's online platform. We are delighted to offer our customers a diverse range of high-quality organic vegetables, fresh farm meat, and cash crops. By accessing our website (zulupng.com), you agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other related policies.
These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
The latest version of these Terms and Conditions is always available on our website. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
This website is operated by Zulu Limited. Throughout the site, the terms “we”, “us” and “our” refer to Zulu Limited. Zulu Limited offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Definitions

In these Terms and Conditions, the following definitions apply:

"Website" refers to the Zulu Limited e-commerce platform, accessible at https://zululimited.odoo.com/, including all subdomains and related technology systems.
"Products" means the organic vegetables, fresh farm meat, and cash crops offered for sale on our Website.
"Services" includes all services provided by Zulu Limited through our Website, including but not limited to customer support, delivery, and product information.
"User," "You," and "Your" refers to any individual or entity that visits, browses, or engages in any way with our Website, including purchasing Products.
"Content" encompasses all text, graphics, images, audio, video, and other material made available on our Website.
"Order" refers to a request made by you to purchase Products from us via our Website.
"Account" means the user account registered on our Website to facilitate the ordering process and access to our Services.

3. General Conditions

Website Use: By accessing or using any part of the site, you agree to these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions.
Service Availability: Our website is intended for use by people residing in Papua New Guinea. We do not represent that content available on or through our site is appropriate for use or available in other locations.
Account Responsibility: If you choose, or are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.
Accuracy of Information: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
Modifications to the Service and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Products or Services: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
User Comments, Feedback, and Other Submissions: If you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

4. Products or Services

Product Descriptions: We endeavor to be as accurate as possible in the description of the products available for purchase on our Website. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
Availability and Supply: All orders are subject to the availability of products. If for any reason a product is not available, we will endeavor to notify the non-availability on our online shop. We reserve the right to limit the quantities of any products or services that we offer.
Product Quality and Care: Our products are sourced and prepared with the utmost care. However, as we deal with organic and fresh produce, there might be variations in size, color, and overall appearance. We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
Packaging and Labelling: Products may be packaged and labelled in accordance with Papua New Guinea regulations and standards. We make no representation as to the adequacy or appropriateness of such packaging and labelling for other jurisdictions.
Warranty: We provide a limited warranty that on delivery, the products shall conform substantially with their description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Health and Safety: We comply with all applicable health and safety standards in Papua New Guinea. However, it is your responsibility to ensure that the products are suitable for your own needs and are used in accordance with any instructions provided.

5. Pricing and Payment

Pricing: The price of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered into the system. However, please note that prices for our products may change from time to time. Any changes will not affect any order you have already placed.
Payment Methods: We accept various payment methods for online purchases, including credit card, debit card, and other electronic payment methods as indicated on our website. All payments are processed through a secure third-party payment gateway. We do not store or have access to your credit or debit card details.
Payment Security: We take reasonable care to make our site secure and to prevent fraud. All transactions on our website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Taxes and Charges: Prices may include applicable taxes and charges as per Papua New Guinea regulations. Any additional taxes or charges that may be applicable will be clearly indicated at the time of checkout.
Order Confirmation: Upon successful completion of your payment, you will receive an order confirmation via email, which will constitute our acceptance of your order. This confirmation will include relevant details of your purchase.
Invoice: After placing your order, you will receive an electronic invoice detailing the final amount paid, including any taxes and charges.

6. Shipping and Delivery

Delivery Area: Currently, we deliver to customers within Papua New Guinea. The delivery area may be expanded in the future, subject to our discretion and capability.
Shipping Charges: Shipping charges, if any, will be calculated and displayed at checkout. These charges are determined based on the delivery location and the size and weight of your order.
Delivery Times: We aim to dispatch orders within a specified number of working days from the date the order was placed. However, delivery times may vary based on the delivery location and other external factors. We will endeavor to keep you informed of any delays.
Delivery Process: Deliveries are made in partnership with third-party delivery services. You will receive a notification with tracking information once your order is dispatched.
Receiving Deliveries: It is your responsibility to ensure that someone is available at the delivery address to receive the order. If no one is available at the time of delivery, we will leave instructions on how to retrieve your order or rearrange delivery.
Damaged or Lost Goods: In the event that goods are lost or damaged in transit, please contact us within a reasonable time. We will investigate the issue and, where appropriate, arrange for a replacement or refund.
Shipping Restrictions: Certain products may be subject to shipping restrictions due to their nature or the laws and regulations of Papua New Guinea.

7. Returns and Refunds

Return Policy: Customers have the right to return products within a specified number of days after receipt, provided the products are in their original condition, unused, and in their original packaging. The specific return period will be clearly stated on our website.
Exemptions: Certain types of goods are exempt from being returned for a refund. These include perishable goods such as food, flowers, or plants, as well as custom-made or personalized items.
Return Process: To initiate a return, customers must contact our customer service team with the order number and details about the product they wish to return. We will provide instructions on how and where to send the returned goods.
Shipping Costs for Returns: Customers will be responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done this and still have not received your refund, please contact us at [contact email/number].
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [contact email/number] and send your item to the specified return address.

8. Privacy Policy

Data Collection: We collect personal information that you provide to us when you register an account, place an order, subscribe to our newsletter, or use other website features. This information may include your name, address, email address, phone number, and payment details.
Use of Information: The information we collect from you may be used to personalize your experience, improve our website, improve customer service, process transactions, send periodic emails, or administer a contest, promotion, survey or other site feature.
Protection of Information: We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
Disclosure to Third Parties: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for the purpose of providing the services requested, such as fulfilling orders and processing payments. When we do so, the third parties are obligated to keep the information confidential.
Cookies and Tracking Technologies: Our website may use cookies and other tracking technologies to enhance the user experience. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
Compliance with Laws: We will disclose personal information when required to do so by law, to comply with legal processes, to protect our rights or the safety of others, and to enforce our site policies.
Changes to Privacy Policy: Our Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. User Comments and Feedback

User Contributions: Users may post comments, reviews, and other feedback on our website. By posting, you grant Zulu Limited a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Content Standards: Comments and feedback should be relevant and constructive. We do not tolerate any content that is offensive, defamatory, obscene, abusive, invasive of privacy, infringes intellectual property rights, or is otherwise injurious to third parties or objectionable.
Moderation: While we value your feedback, we reserve the right to monitor, edit, or remove any content that we consider inappropriate, offensive, or in violation of these Terms and Conditions.
Accuracy of Comments: Users posting comments or reviews are responsible for the accuracy, completeness, and usefulness of their contributions. We are not responsible or liable for any content posted by you or any third party.
Personal Information: Any personal information you choose to provide in your comments may be read, collected, and used by others. We advise caution in disclosing personal information in these public areas.

10. Copyright and Trademark

Ownership of Content: All content included on the website, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Zulu Limited or its suppliers and protected by copyright and other intellectual property laws.
Trademark Information: The trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are registered and unregistered marks of Zulu Limited and others. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of Zulu Limited or such third party that may own the Trademarks.
Restrictions on Use: You may not use, reproduce, modify, distribute, transmit, display, or sell any copyrighted or Trademark material, images, product names, or company names or logos appearing on our website without the express written consent of Zulu Limited.
Infringement Claims: If you believe that your intellectual property rights have been infringed upon by our website content, please notify us by providing a written description of the infringing material and its location on our website.

11. Limitation of Liability

General Limitations: To the maximum extent permitted by law, Zulu Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the website; (b) any conduct or content of any third party on the website, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; or (c) unauthorized access, use, or alteration of your transmissions or content.
Product Liability: While we strive to provide high-quality products, we cannot guarantee that they will meet your expectations in terms of performance or longevity. We shall not be liable for any claim arising from the inherent nature of the products we sell (such as spoilage of perishable goods), except to the extent that such a claim is based on a product defect.
Information Accuracy: We do not warrant that the information on our website is accurate, complete, or current. This includes but is not limited to information about product descriptions, pricing, and availability. Our website is provided for general information only and should not be relied upon or used as the sole basis for making decisions.
Force Majeure: Zulu Limited will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).
Applicable Law Limitations: Nothing in these Terms and Conditions is intended to exclude or limit any condition, warranty, right, or liability which may not be lawfully excluded or limited. Therefore, only the limitations which are lawful in your jurisdiction will apply to you, and our liability will be limited to the maximum extent permitted by law.

12. Governing Law

Jurisdiction: These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Papua New Guinea.
Legal Compliance: You agree to comply with all local laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from Papua New Guinea or the country in which you reside.
Dispute Resolution: In the event of any dispute arising in relation to these Terms and Conditions, we strongly encourage you to contact us first to seek a resolution. If we are unable to resolve the dispute through negotiation, the dispute will be resolved in the courts of Papua New Guinea. You agree to submit to the exclusive jurisdiction of these courts.
Binding Agreement: These Terms and Conditions constitute a binding agreement between you and Zulu Limited upon your acceptance, which is signified by your continued use of the website.

13. Changes to Terms and Conditions

Right to Modify Terms: Zulu Limited reserves the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Notification of Changes: Significant changes to the Terms and Conditions will be communicated through prominent notice on our website, or through direct communication channels such as email, if applicable.
Acceptance of Changes: Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Version and Effective Date: Each version of the Terms and Conditions will be identified at the top of the page by its effective date, and we will also keep previous versions in an archive for your review.